Frequently asked questions
Why did a particular email message make it to my inbox?
The Email History option under Tools traces the processing of each email
that has been sent to you. By clicking on the email you can see a listing
of all the processing that took place, including the reason why a message
was either sent to your inbox or deleted as SPAM.
What if I want to receive email from a list-server or other site that is
automated and cannot respond to the validation email sent out by AntiSpam?
AntiSpam uses both industry standard and proprietary techniques to attempt to
identify email from list-servers or other automated email systems. If
AntiSpam determines that the email came from an automated source that is
unfamiliar it does not send a challenge message but rather informs you of the
new mail in the Newly Arrived Unfamiliar Email
Address Window. Emails from unfamiliar automated sources are then
moved to a bulk mail folder where you can approve email addresses so that the
email goes to your inbox now and in the future or let the email expire after 72
hours.
Can I change the challenge message that is sent to people to verify there
email address?
Yes you can. The Option is under Accounts Manager.
How can I get AntiSpam to import my email addresses from my email program?
AntiSpam already integrated with the Microsoft Outlook and Outlook Express
Address Book. If you are using another program you should try exporting your
addresses in to the Windows Address Book (WAB). AntiSpam will automatically
import the addresses from there.
Does AntiSpam support SSL/TLS for secured encrypted connections to my email
server?
Sure does. AntiSpam personal
will always try and establish a secure connection to your email server... even
if your email reading software does not support it. If your email server does
not support secure connection then AntiSpam will drop down to a non-encrypted
connection automatically.
How come AntiSpam takes up so much Memory on my computer according to Task
Manger?
AntiSpam is not actually using that much memory, it just has it reserved
because it is available on your system. Microsoft's .NET uses this technique to
prevent memory fragmentation and give better performance for a given program. If
your system begins to run low on memory, Microsoft's .NET should release it from
the AntiSpam process at that time.
Will AntiSpam work with AOL?
Only if you use AOL to POP3 conversion software. AOL uses a closed
proprietary protocol for accessing email. Only the AOL Mail and Netscape (owned
by AOL) packages are currently able to access AOL email directly. Until AOL sees
fit to release the specifications of how their email system works you will
require additional software. There are two packages that we are aware of that
claim to be able to "convert" AOL's non standard email services to the standard
POP3 and SMTP services. They are
eNetBot and
WEB2POP. While we have read the product information sheets we have
not actually used these products and make no claims that they will actually do
the conversion necessary to run AntiSpam with AOL mail. (Feel free to send
us an email and let us know if it works.)
Will AntiSpam work with my Webmail Service (ie Hotmail, Yahoo, Lycos,
MSN...)?
Most of these service offer a way to access you email using a traditional POP
compliant email program... so yes. BUT, many of these services now charge for
this feature. You will need to check with your service for more information.
Why does my program that notifies me of new emails reporting so many bounced
emails?
If you use a program to check for new email on your email server, that
program will notify you of not just normal emails, but also about bounced emails
that AntiSpam is using to verify email addresses. If this annoys you then
we recommend just using AntiSpam's built in notification system instead (AntiSpam's
icon in the notification tray turns green when you have new emails). If
your notification program supports it, you can change it to check your inbox
through AntiSpam by changing the pop server port to 127.0.0.1.
|
